KHATTAK, Dr. Irum; HASSAN, Dr. Waseem; ZEB, Dr. Arooj; LUCMAN, Abdul Haye. From Ethical Leadership to Guest Delight: The Mediating Role of Employee Engagement in Shaping Customer Experience in Hospitality. Journal of Business Insight and Innovation, [S. l.], v. 5, n. 10, p. 69–79, 2026. DOI: 10.63544/jbii.v5i10.241. Disponível em: https://insightfuljournals.com/index.php/JBII/article/view/241. Acesso em: 3 oct. 2026.