Khattak, Dr. Irum, Dr. Waseem Hassan, Dr. Arooj Zeb, and Abdul Haye Lucman. “From Ethical Leadership to Guest Delight: The Mediating Role of Employee Engagement in Shaping Customer Experience in Hospitality”. Journal of Business Insight and Innovation 5, no. 10 (October 2, 2026): 69–79. Accessed October 2, 2026. https://insightfuljournals.com/index.php/JBII/article/view/241.