Agentic Artificial Intelligence and Business Transformation: Redefining Intelligent Decision-Making in Modern Enterprises

Abstract

Agentic Artificial Intelligence (AI) is becoming a gamechanger, empowering businesses to engage in autonomous reasoning, goal-driven actions, adaptive learning, and real-time information processing. This study aimed to detail how Agentic AI influences intelligent decision-making in today's businesses, and to explore business transformation, operational efficiency, organizational agility and responsible AI governance. A quantitative cross-sectional research design was used, and data were gathered from 300 business professionals, managers, executives and employees having a positive attitude towards technology using a structured questionnaire with 5-point Likert scale. Descriptive statistics, reliability analysis, Pearson correlation and multiple regression were used to analyse the data. High perceptions of Agentic AI capability (M = 4.18, SD = 0.61) and intelligent decision making (M = 4.24, SD = 0.57) were found. The correlation of Agentic AI with intelligent decision-making and business transformation were very positive, with r values of 0.71 and 0.74 each, respectively, and both with p values below 0.001. The results of regression analysis revealed that Agentic AI significantly predicted intelligent decision making (β = 0.71, R² = 0.504, p < 0.001) and business transformation (β = 0.74, R² = 0.548, p < 0.001). Goal-Oriented Execution was the strongest dimension of Agentic AI that was significantly linked to business transformation (β = 0.29, p < 0.001). The study found that with responsible governance and human oversight, Agentic AI can enhance intelligent decision-making, operational efficiency, organizational agility, and business transformation.

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